Refund policy
Returns & Exchanges.
Returning Your Order
The Epiphany Closet offer a 14 day return policy on faulty items only. Any non faulty items, we will happily offer an exchange for the product value, minus shipping costs. As we are a small business, we create all our products from home, however now and again, things can be missed.
In the highly unlikely event that the item is faulty please return it to us with tags on within 14 days for an exchange.
Please note the order must still be in its original packaging and condition. If there is evidence of the clothing being worn, an exchange will not be issued. Ensure you obtain proof of postage of your parcel as we cannot be liable for parcels lost in transit
Please note that we do not cover the cost for you to return your parcel, this will be at your expense.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
How can I cancel my order?
We aim to get your parcels to you as quickly as possible, but if you contact us before you have received your 'despatch' email we will cancel your order and issue you with a full refund.
If you would like to cancel your order after you have received your 'despatch' email you will need to wait until you receive your order and return it to us. This will be at your own cost.
What is your returns process?
You are entitled to return a product to us where:
(a) We receive the returned product within 14 days following the date of purchase of the product if faulty. We ONLY ACCEPT EXCHANGES FOR NON DAMAGED ITEMS.
(b) The returned product is unused, in its original packaging, with any labels still attached and otherwise in a condition enabling us to sell the product as new.
(c) You are responsible for paying postage costs associated with returns under this policy.
(3) Where do I return the products to?
To start a return, you can contact us at theepiphanycloset@gmail.com. Please note that returns will need to be sent to the following address: 18 Centenary Way, Raunds, Northamptonshire, NN9 6UL.
You can always contact us for any return question at theepiphanycloset@gmail.com
(4) What refund will I receive?
We will provide you with a refund for the faulty item at full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, if you return your full order to us within 7 days you will also be refunded the original delivery charges.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we received your returned product.
(5) What if I do not follow the returns process?
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) Unfortunately we will not refund or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
(c) In the likely event we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may discard or otherwise dispose of the returned product in our sole discretion without any liability to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You are important to us.
Exceptions / non-returnable items
Certain types of items cannot be returned, i.e self damaged products.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.